Delivery & Returns
We aim to post your order within 3 days after you place your order whenever possible. Please get in touch if your order is urgent, we will try our best to help you.
2-3 working days (Royal Mail First Class)
- Orders under £10 = £2.00
- Orders £10.00 to £49.99 = £3.50
- Orders over £50 = Free
5-7 working days (Royal Mail International Standard Air Mail)
- Up to 100g = £5.00
- 100g - 500g = £10.00
- 500g and over = £20.00
Please contact us if you have any questions or if you'd like to use a postage method not listed above.
Please allow up to 10 working days for delivery of wholesale orders. Please get in touch if your order is needed urgently.
Free UK delivery on all orders over £200.
We hope you love our Silibili products but, if for any reason you are not entirely satisfied, we are happy to provide an exchange or refund. Delivery charges are non refundable. Please return the item/items unworn & in the original packaging to us within 14 days of receipt with details of order and reason for the return. Please obtain a proof of posting certificate from the Post Office.
We do not pay for return postage, except where the goods are faulty. If the goods are damaged, faulty or incorrect, please notify us within 24 hours of their receipt by either phone or email and we will endeavour to replace them. The goods must be returned to us together with the original packaging.
Please send the returned goods to:
Silibili, Tŷ Sili, 66 South Road, Sully, Penarth, Vale of Glamorgan, CF64 5SL